On Saturday, Sept. 27, 2025, CREA’s Member Experience Centre moved its ticketing system from ServiceNow to Salesforce Service Console. The update was designed to improve user experience.

REALTOR.ca has launched a new Price Change feature designed to give listings greater visibility. 

Due to recent suspicious login attempts in Matrix in several boards across North America, Cotality (CoreLogic) requires all Matrix users, including Pillar 9™ users, to reset their Matrix password.

Having trouble accessing the SentriKey^® Real Estate application? It may be time to update your SentriKey^® Real Estate app or the operating system on your phone. 

With Calgary’s blanket rezoning in effect as of August 6, 2024, redevelopment has become a central focus for buyers, sellers, and investors alike. 

Updated May 29, 2025: Due to unexpected issues, this update will be rescheduled for a later date.

On May 29, Pillar 9™ is launching enhanced listing add/edit tool functions on the OnePlatform dashboard to provide a better user experience for members and brokers.

Pillar 9™ is updating their login security on May 27 to include multi-factor authentication (MFA), so each login is evaluated in real time for potential risks. 

The Real Estate Council of Alberta (RECA) has launched a brand-new consumer-focused digital experience: recaprotects.ca. This platform is designed to help Albertans better understand their rights in real estate, mortgage, property management and condominium management transactions.

The my-eforce app —available to CREB^® members at no cost—is an emergency message app designed to help keep you safe at showings, when meeting with clients, and any other time you find yourself working alone. 

The CREB^® Lobbybox Program utilizes a centralized wall-mounted lockbox that houses the main door key/fob at participating condominiums.

Pillar9™ is updating their login security on May 27 to include multi-factor authentication (MFA), so each login is evaluated in real time for potential risks. 

ShowingTime™ has a series of scheduled maintenance times for the month of May. During these timeslots, the system will be down and unavailable.