CREBTalk RSS Feed

October JMSC update to members

Tue, 06 Oct 2026 10:06:55 -0600

After recent facilitated CREB^®-RAE merger discussion update sessions from T3 Sixty in Calgary and Edmonton, the Joint Merger Steering Committee (JMSC) would like to share an update with all members of both organizations. We heard a lot of good questions at the sessions and want to keep members as fully informed as possible.

Working groups

Those who have volunteered for the working groups will be contacted soon, and we will announce those configurations after all the volunteers have confirmed their participation. There was a robust response and we are excited to have so many members participate in the discussions!

Costs

The costs of the merger discussion will be determined by the scope of our work and the amount we rely on consultants and subject matter experts. For both organizations, while these are unbudgeted expenditures, any associated costs will be managed under our current budgeting and will not be passed along to members as a new, additional fee.

Whether the two organizations merge, these costs are an investment in the futures of both organizations and their members. What we learn through this process will be used to position the organizations to provide services that better meet the current needs of members and that help members overcome future challenges, take advantage of opportunities, and contribute to the success of their businesses.

The why

The question is not whether the current model works today. CREB^® and RAE have a strong history of serving their members well. The question is whether it will be the best model tomorrow.

The real estate industry is changing rapidly through technology, consumer expectations, regulatory complexity and evolving demands on REALTORS^®. Responsible organizations periodically invest time and resources to assess whether their structures, services, and ways of working are positioned to meet future challenges and opportunities.

Ultimately, the goal is to ensure REALTORS^® remain well positioned for the future. Whether the exploration validates the current model or identifies a better alternative, the investment in this work will give members and both organizations the information they need to consider the best path forward. Members will participate in that discussion and ultimately decide.

Monthly townhall meetings

T3 Sixty and the JSMC will be holding online monthly townhall meetings for CREB^® and RAE members. For a list of dates and times, go to:

CREB^® link: Our Journey, Your Why – Townhall Meetings

Member resources

Recordings of the T3 Sixty sessions in Edmonton on Sept. 16 and Calgary on Sept. 17 are available on the Member Portals of both organizations.

RAE link: REALTORS^® Association of Edmonton
CREB^® link: Our Journey, Your Why Hub

A complete list of FAQs is available here:

RAE link: Merger Discussions - REALTORS^® Association of Edmonton
CREB^® link: Our Journey, Your Why – FAQs

For more information on the JMSC, see the Member Portal:

RAE link: Joint Merger Steering Committee - REALTORS^® Association of Edmonton
CREB^® link: Our Journey, Your Why – Joint Merger Steering Committee

In times of need, CIBS has your back

Tue, 06 Oct 2026 08:41:28 -0600

The Critical Illness Benefit Society (CIBS) offers a one-time, tax-free benefit of $12,500 to qualified CREB^® members facing hardships associated with medical costs due to a life-changing illness.Members have a maximum of two years from the date of diagnosis to submit a claim. The best part? The process is easy and confidential.

As North America's only critical illness benefit program, CIBS has supported over 353 CREB^® members, providing $3,992,629 in critical need benefits.

Click here to learn more about the requirements.

ICYMI: The 2027 CREB® Board Election is coming up

Tue, 06 Oct 2026 08:31:57 -0600

The 2027 CREB^® Board Election is approaching, and now is the time to get informed, get prepared and mark your calendar. Four director positions are available.

Nominations open Oct. 21 at 9 a.m. and close Oct. 28 at 4 p.m.

Voting opens Nov. 16 at 3 p.m. and closes Nov. 19 at 3 p.m., with results posted following the close of voting.

Thinking about running?

CREB^® Bylaws require director candidates to complete CREA’s Leadership 100, 200 and 300 courses.

Leadership 100 is free and available online. Leadership 300 is being offered on Oct. 8 through CREA’s Learning Portal.

Candidates must also meet the qualifications outlined in the CREB® Governance Manual, CREB® Bylaws 6.6 (Qualifications) and 6.4(d) (Composition of Board).

Mark your calendar

Candidates will be announced on Nov. 4, followed by Meet the Candidates event on Nov. 12.

Learn about the candidates, their vision, priorities, and the experience they bring to the board table. You’ll also have the opportunity to connect with fellow members, ask questions, and see how each candidate plans to support you and our industry.

Whether you’re considering putting your name forward or preparing to cast your vote, visit the CREB^®Link election portal for key dates, eligibility requirements and election resources.

Office hours: Monday, Oct. 12

Tue, 06 Oct 2026 08:30:21 -0600

Please note that we will be closed Monday, Oct. 12. to commemorate the Thanksgiving statutory holiday.

This closure extends to all of CREB^®, including the Member Support Centre. The Pillar 9™ Help Desk will also be closed.

The CREB^® Member Support Centre will reopen on Tuesday, Oct. 13 with regular office hours.

We’re grateful for an incredible community of REALTORS^®. From all of us at CREB^®, we wish you a day filled with joy, gratitude and delicious dishes!

Women's History Month: 2026

Mon, 05 Oct 2026 15:52:37 -0600

This month is about highlighting the achievements of women and girls, past and present, who have shaped Canada in fields like politics, science, arts, business, the economy, and of course, real estate.

Did you know?

Women represent 55% of licensed REALTORS^® across Canada, according to a 2024 CREA report
One in three Canadian real estate investors are women, with this figure growing steadily year over year
Single women homebuyers are a growing market segment in Canada's urban centres, including Calgary

Women’s History Month also shines a light on the inequalities women still face, such as wage gaps, underrepresentation in leadership, barriers to entering and advancing in the workforce, and the need to work together toward lasting change.

Learn more about the extraordinary women who have shaped the real estate industry and Canada:

Detached home sales improve in September

Thu, 01 Oct 2026 07:33:29 -0600

September sales totalled 1,650 units, similar to August and nearly four per cent lower than in September 2025. While September sales typically pull back compared with August, stronger detached home sales helped prevent the typical seasonal pullback.

At the same time, new listings also rose from August, causing the sales-to-new-listings ratio to fall to 49 per cent, leaving inventory levels relatively stable compared with August. Stable sales and inventory levels in September prevented any change in the months of supply compared with August, which remained at just under four months.

While the overall market is showing higher supply levels compared with sales activity, conditions vary significantly by property type. Detached properties remain in balanced territory, and the monthly boost in new listings supported gains in sales in September. Meanwhile, higher supply levels for apartment and row homes are contributing to buyer market conditions, as demand is spread across more alternatives in the rental and new home markets.

“The variation in market conditions between property types is related to where the supply was added. The construction boom over the past three years was mostly driven by gains in higher-density sectors, significantly increasing the supply of apartment and row-style homes,” said Ann-Marie Lurie, Chief Economist at the Calgary Real Estate Board (CREB^®). “Meanwhile, detached homes did not see the same boost in construction, preventing broad-based supply growth. Thanks to a stronger job market and slower but positive net migration, housing demand has remained strong enough to absorb some of the supply, but not enough to offset the high-density supply added to the market, resulting in a more significant impact on prices for higher-density homes.”

As the market moves through the fall, it is not unusual to see some unadjusted monthly declines in prices. However, many of these adjustments were seasonal, as seasonally adjusted figures show that prices in September are relatively stable compared with August. The unadjusted residential benchmark price was $566,700, nearly one per cent lower than last year. Most of the price adjustments have occurred in higher-density row and apartment-style units, which have reported year-over-year declines of eight per cent and six per cent in September. Meanwhile, detached prices are one per cent lower than last year, mostly due to declines in the North East, East and North districts.

To read the full stats release on September’s housing market for Calgary and surrounding areas, click here.

Find sharable monthly stats from CREB^® on Facebook, Instagram and LinkedIn.

Click here to view the full City of Calgary monthly stats package.

Click here to view the full Calgary region monthly stats package.

Now available: T3 Sixty's CREB®-RAE merger exploration update presentations in Edmonton

Tue, 29 Sep 2026 11:02:43 -0600

Last week we shared recordings of updates on the CREB^®-REALTORS^® Association (RAE) merger exploration that were presented to CREB^®members by T3 Sixty’s Senior Vice President Katie Shotts on Sept. 17.

At the time, we’d hoped to be able to share the update presentations that Ms. Shotts made in Edmonton at RAECON on Sept. 16 but were unable to do so due to technical difficulties.

RAE has now made links to those presentations available to CREB^® members:

For more information on the CREB^®-RAE merger exploration, please visit the Our Journey, Your Why hub on CREB^®Link, where you’ll find past announcements and a Q&A section.

REALTOR®-to-REALTOR® Peer Support: The next RAW meeting is Thursday, Oct. 1

Tue, 29 Sep 2026 08:58:23 -0600

“This was very meaningful to me. I was a little hesitant to attend but found it to be a safe place with caring people.” – RAW meeting participant.

Peer support is a proven way to help cope with a wide range of physical, mental and emotional health issues. If you're a CREB^® member and one of the issues below is causing problems in your personal or professional life, the REALTOR^® and Assistant Wellness (RAW) group is for you:

• Anxiety
• Depression
• Alcohol use
• Addictions of all kinds
• Work-related stress
• Loss and grief
• Creating balance
• Co-dependency
• Motivation
• Relationships
• More...don't see what you're experiencing? RAW is still for you.

The next RAW meeting is Thursday, Oct. 1 at CREB^® Campus. Safe, confidential and facilitated by volunteer CREB^® members for CREB^® members, attending a RAW meeting is one of the best investments you can make in yourself and whatever aspects of your personal and professional lives are being negatively impacted.

“RAW program has been helpful in showing me I’m not alone. In a very lonely industry I have often felt overwhelmed by it all. Being able to talk through my problems with other people going through the same thing has meant a lot.” – RAW meeting participant

Free self-care books

A selection of self-care books is available for members at each meeting. Whether you're there to talk about the stress of caring for an aging parent, anxiety, burnout, grief and loss, addiction, or a range of other issues, you'll probably find a helpful book to take home with you.

Drop-in with optional registration

Meetings are held on a drop-in basis, with the option to register if you’d like. The main benefit of registering is that you’ll receive a meeting request to add to your Outlook or Google calendar. Registration is confidential, does not commit you to attend, and will not be shared with the facilitator.

REGISTER FOR OCT. 1 RAW MEETING

Meeting location

RAW meetings are held at the CREB^® Campus (300 Manning Road, NE) in a classroom on the third floor. Access is through the back entrance and up the stairs.

Attend the October RAW meeting!

RAW meetings are held on the first Thursday of each month from 1:30 p.m. to 2:30 p.m. Join us at the next one on Thursday, Oct. 1, 2026.

If RAW sounds like something that could be of help, we encourage you to drop by. Taking that first step through the door can be a tough one, but it may turn out to be the best step you've taken in a while.

Want to know more?

For more information about RAW and future meeting dates, click here.

More of what CREB^® members are saying about RAW

“Great resource. Sometimes you have to talk about what is holding you down from moving forward. Talking is a therapy in itself.” – RAW meeting participant

“To be able to vent your frustrations and anxieties in a safe, secure and comfortable environment.” – RAW meeting participant

“RAW has been an amazing group of like-minded industry members. Being self-employed these supports have not been available for years. I’d invite anybody to this amazing group.” – RAW meeting participant

“Great session, very personal sharing! You are not alone! There is help. Healing is possible. Need more REALTORS^® to come forward and be part of this program.” – RAW meeting participant

Insights into Calgary Consumer Perceptions of REALTORS®

Tue, 29 Sep 2026 08:48:58 -0600

59 per cent of buyers research homes on REALTOR.ca before they contact a REALTOR^®.

60 per cent of Calgarians are likely or very likely to recommend their REALTOR^®to a friend.

35 per cent of consumers say the most important role that REALTORS^® play in a home transaction is protecting buyer or seller interests.

These are some of the findings of consumer research that CREB^® did in April of 2026. The survey was part of the work behind our 2026-2030 Strategic Plan’s objective of reinforcing the “CREB^® REALTOR^®” as the leading consumer option.

This work also includes the Defining our edge: Shaping the CREB^® REALTOR^® brand micro-summit on May 25, where we asked members everything from how their clients view CREB^® and REALTORS^® to what they thought CREB^® should do to promote them, and a session on strengthening public trust at the 2026 Professionalism Summit on Sept. 25.

Conducted by Framework Associates between April 14 and April 30, 800 consumers from Calgary and region were surveyed. Key insights include:

59 per cent of buyers used REALTOR.ca to research homes before contacting a REALTOR^®
83 per cent of those who had bought or sold a home previously had worked with a REALTOR^®
77 per cent of those who had worked with a REALTOR^® were satisfied or very satisfied
The top five drivers of satisfaction when working with REALTORS^® are service quality (40 per cent), agent knowledge (29 per cent), general positive experience (17 per cent), communication (seven per cent), and commission/fees (seven per cent)
Of those who had worked with a REALTOR^®, 60 per cent said they were likely or very likely to recommend that REALTOR^® to a friend; 11 per cent were unlikely or very unlikely
When asked what one word they’d use to describe REALTORS^®, the top response was “professional” at 17 percent; trustworthy ranked eleventh at one per cent
39 per cent agreed or strongly agreed with the statement “I trust REALTORS^® in general”
62 per cent of those who have worked with a REALTOR^® agreed or strongly agreed with the statement “I trust the REALTOR^®I used”
The three most important roles that REALTORS^® play in a home transaction are protecting buyer or seller interests (35 per cent), helping navigate paperwork and contracts (32 per cent), and helping find suitable homes (29 per cent)

Now that you’ve read what consumer think, what are your thoughts on how to build consumer trust of REALTORS^®?

Pillar 9™ introduces Public Remarks Generator with new AI-driven platform

Mon, 28 Sep 2026 15:58:48 -0600

Pillar 9™ has launched its new private AI platform, Pillar 9 Sense.

Operated within Pillar 9™'s own server infrastructure, this platform allows AI functionality around real estate solutions while maintaining control over how MLS^® System data is handled and protected.

Starting Sept. 25, members who create a listing in OnePlatform will have the option to use the new AI-powered Public Remarks Generator.

About the Public Remarks Generator

Integrated directly into OnePlatform, Pillar 9 Sense uses information already entered into a listing form to create relevant public remarks once all required listing fields have been completed, with the exception of List Date, Expiry Date and Private Remarks.

Members are encouraged to complete the listing form as thoroughly as possible to unlock the generator. Then, they can select creative, luxury or professional tones for their listings’ public remarks and identify up to 10 highlighted features they would like to emphasize.

The generated content can be edited, and members remain in control of the final remarks.

Please note: Listing information used by the Public Remarks Generator is not submitted to a public LLM service.

Practice advice

The generated remarks must continue to comply with applicable board rules, regulations and advertising policies. When generating remarks for your listing, please remember that the following CREB^® Rules still apply:

Any required disclosure associated with the use of the word "suite" must still be included.
Self-promotion is not permitted in public remarks.
Personal contact information, including phone numbers, email addresses, website URLs and social media handles, is not permitted.
Agent or brokerage promotional messaging is not permitted.
Public remarks should focus solely on the property's features, benefits and attributes.

Please note: The responsibility to maintain the accuracy of the public remarks remains with the listing agent as per CREB^® Rule Part II 6.05, which states:
A Member will not use advertising that is inaccurate, misleading or in any way misrepresents the Member’s services or the Seller’s property.

The Public Remarks Generator is intended to help members create a strong first draft and not replace the member's responsibility to review the accuracy, appropriateness and compliance of their listing content.

Click here to learn more about this feature or email support@pillarnine.com for questions or additional information. If you have concerns about listing compliance, please reach out to the Member Practice team at advice@creb.ca.

Add value to client conversations

Mon, 28 Sep 2026 15:54:39 -0600

The Government of Alberta’s Office of the Utilities Consumer Advocate (UCA) is inviting CREB^® members to attend a free webinar on Tuesday, Oct. 27 focused on utilities—one of the most common sources of questions for home buyers.
This webinar will provide REALTORS^® with clear, unbiased information and resources on Alberta’s electricity and natural gas options, helping to add value to client conversations and support smoother transitions into new homes. These practical insights can help REALTORS® to confidently address utility‑related questions during the buying and possession process.

Event details

Date: Tuesday, Oct. 27
Time: 11 a.m.
Location: Zoom

CREB® Board of Directors calls 2027 election

Mon, 28 Sep 2026 15:46:28 -0600

The CREB^® Board of Directors is calling the 2027 CREB^® Board Election on Nov. 16 at 3 p.m. Voting will be open for 72 hours, closing at 3 p.m. on Nov. 19.

The nomination window to fill four director positions will open Oct. 21 at 9 a.m.

Key dates:

• Oct. 21, 9 a.m. — Nominations open
• Oct. 28, 4 p.m. — Nominations close
• Nov. 4, 9 a.m. — Candidates announced
• Nov. 12, 2 p.m. — Meet the Candidates event at CREB® Campus
• Nov. 16, 3 p.m. — Voting opens
• Nov. 19, 3 p.m. — Voting closes; Results will be posted following the close of voting and will remain available for seven days.

Terms of the successful candidates

The terms of the four successful candidates in this election will run from Jan. 1, 2027, to Dec. 31, 2029.

Serving as a director is a unique opportunity to:

• Collaborate with inspiring leaders across organized real estate.
• Gain fresh perspectives and innovative ideas.
• Shape the future of our industry through meaningful governance.
• Sharpen your leadership skills in a dynamic, real-world setting.
• Experience professional growth that’s unmatched in our industry.

We’re seeking members who bring a broad understanding of organized real estate and a genuine passion for making a difference. Successful nominees will be confident communicators, constructive collaborators, and forward-thinkers.

You can also review the Future Leaders step-by-step guide for detailed info on becoming a director.

Interested in running?

CREB^® bylaws require all candidates to have completed the Canadian Real Estate Association's (CREA's) Leadership 100, 200 and 300 courses.

• Leadership 100: Free and available online; prerequisite for Leadership 200 and 300

• Leadership 200: Oct. 6 — Virtual

• Leadership 300: Oct. 8 — Virtual

Candidates must also meet the qualifications outlined in the CREB^® Governance Manual, CREB^® Bylaws Article 6.6 – Qualifications and CREB^® Bylaw 6.4(d) - Composition of Board.

Strengthening the election process

Following the 2026 election, CREB^® established the Director Election Review Task Force to identify practical ways to strengthen the election framework, reduce future risk and build member and stakeholder confidence in the process. Members will receive more information about the task force’s work and its recommendations as the election approaches.

Learn more

Visit the CREB^®Link election portal to learn more about the election process, candidate eligibility requirements and how to prepare.

Have questions?

Contact volunteer@creb.ca for more information.

More than a day of volunteering

Mon, 28 Sep 2026 15:44:14 -0600

On Sept. 15, CREB^® REALTORS^® returned to the Calgary Dream Centre for a second volunteer day this year. The 29 volunteers spent the morning helping with projects throughout the facility, including a deep clean to help keep the space clean, organized and ready for the people who rely on it.

The day also provided an opportunity to deliver clothing donations collected through a recent CREB^® initiative. In support of the Sept. 10 New Professionals Munch & Mingle, CREB^® collected clothing donations at its campus from Sept. 1–14, with the donations delivered to the Dream Centre during the volunteer day.

The volunteer day is also part of a broader relationship between CREB^® REALTORS^® and the Calgary Dream Centre. In 2025, the CREB^® REALTOR^® Community Foundation awarded the organization a $1 million Legacy Grant, with funding being delivered over three years through 2027. The investment is supporting Erlton House, a three-storey affordable housing development with 56 condo units for vulnerable women and mothers with children, along with communal gathering spaces, green space and an outdoor play area.

Thank you to everyone who donated clothing, and a big thank you to the following members for giving their time to support the Dream Centre’s work: Andrea Waters, Arnav Bhalla, Caroline Bereznicki, Chetan Bhalla, Cordell Schreiner, Danny Kleinsasser, Elizabeth Nolasco, Fahad Arif, Garima Sharma, Georgette Blair, Gigi Navarro, Hafiz Diljam, Holly Clayton, Ian Jones, Jordan Kroschinsky, Kelly Scruggs, Komal Singh, Kristine Hart, Kyrylo Bezdyetko, Leonardo Borda, Mitchell Raymond, Nicoleta Kallo, Ray Neustaedter, Richard Haener, Rosh Abraham Issac, Rupinder Dhillon, Stirling Karlsen, Tanya Sparke, Val Konechny, Valerie Guay and Kendra Varoney.

National Day for Truth and Reconciliation: Office hours, events and resources

Mon, 28 Sep 2026 15:43:00 -0600

CREB^® will be closed on Wednesday, Sept. 30 to commemorate National Day for Truth and Reconciliation and Orange Shirt Day. This closure extends to all of CREB^®, including the Member Support Centre. The Pillar 9™ Help Desk will also be closed.

The CREB^® Member Support Centre will reopen on Thursday, Oct. 1 with regular office hours.

Be mindful of closings

Please remember that Sept. 30 is a statutory holiday, so federally regulated businesses in Canada will be closed. This includes banks. Payments Canada has declared this date a payments system closure day, so keep this in mind with clients when considering whether to schedule closings on this day to avoid delays or any complications that may arise.

About National Day for Truth and Reconciliation and Orange Shirt Day

National Day for Truth and Reconciliation and Orange Shirt Day are dedicated to honouring Residential School Survivors, their families, and communities, and to recognize the lasting impacts of Canada’s Residential School system.

These commemorations provide an opportunity to deepen Canada’s understanding of the intergenerational effects of residential schools and to reflect on their enduring legacy as part of the ongoing journey toward truth, healing and reconciliation.

There are a number of opportunities across Calgary and Alberta to learn, reflect and participate in events marking the National Day for Truth and Reconciliation.

Events

Orange Shirt Day at The Confluence (Hosted by the City of Calgary)

Sept. 30 | 9 a.m. to 10:30 a.m. | The Confluence Historic Site & Parkland

The program features keynote speakers, remarks from the Mayor, a moment of silence, and cultural performances that highlight Indigenous traditions and youth voices, culminating in a round dance.

Click here to learn more.

National Day for Truth and Reconciliation at The Confluence

Sept. 30 | 10 a.m. to 5 p.m. | The Confluence Historic Site & Parkland

The Confluence will be offering a variety of free programming all day, including free admission to exhibits in the cultural centre, programming in tipis on the land, educational walking tours and more.

Click here to read more.

National Day for Truth and Reconciliation at Werklund Centre

Sept. 30 | 11 a.m. to 5 p.m. | Werklund Centre

The Elders of the Elders Story Project (ESP) are moving from Truth towards Reconciliation, featuring ceremonies that this group has never before shared with an audience. Also featuring a free Indigenous Makers Market and Powwow Showcase, this event will be a celebration of tradition, artistry, and ceremony.

Click here to learn more.

Resources

Orange Shirt Day Society offers guides, activities, and videos suitable for all ages.

Click here to visit the website.

National Centre for Truth and Reconciliation has forums, educational resources, and learning guides for all ages.

Click here to visit the website.

What the heck are governing approaches? (And why they really matter for effective governance)

Tue, 22 Sep 2026 14:45:00 -0600

In a series of articles, we’re discussing What the Heck is Governance. As we do in all areas of our work, we draw on the knowledge and experiences of experts.

We invited governance expert Alli Marshall back to share her thoughts. Alli may be new to the CREB^® environment, but this is a Calgarian who has a proven track record supporting non-profits across Canada in effective and strategic governance teamwork, and in strategy, planning and governance for non-profits.

Hello CREB^® Community. This is my final contribution in a three-part series on governance fundamentals. We “started with why” – connecting with the board’s biggest responsibility, to protect the organization’s long-term future. Then explored the “how” of board work, and the four constructive governing approaches.

Why governing approach language matters

Governance expert Chantel Cabaj’s “six Governing Approaches” framework provides essential language for board teamwork. I’ve used a modification of Chantel’s framework for several years with Canadian boards – because it’s transformative.

Boards that get specific about their governing approach stop wasting time on avoidable conflict. They clarify roles, improve working relationships and drive more effective governance performance.

In the last article, we covered four constructive governing approaches: operational (hands-on), strategic (nose in/hearts in and hands off), transitional, and hybrid. Each is a legitimate choice when appropriately matched to the organization’s needs and current context.

When clarity is missing: Shadow side governing approaches

Boards that don’t have a crystal-clear way to talk about their governing style end up operating with an inconsistent / ad hoc governing approach – bouncing between styles depending on the issue, the mood, and even who’s in the room. Unpredictability creates confusion, inefficiency, damages working relationships and creates gaps, as things easily fall through the cracks.

Three other “shadow side” governing approaches create problems for associations.

Disengaged governing approach: The board goes “hands off” and becomes an approver or box-checker. The board rubber-stamps decisions rather than engaging with them. Fiduciary responsibilities aren’t being fulfilled, creating potential liability.

Dysfunctional / Personal interest governing approach: One or two personalities dominate so that individual agendas override the organization’s best interests. This pattern can be deeply uncomfortable for volunteer directors and creates significant risks for organizations.

Unaligned governing approach: This happens when there’s a significant gap between intended governing approach and actual practice. This is very common with boards that intend “good governance” but behave operationally – acting as a duplicate management body rather than making higher-level contributions on strategy, risk, and impact.

Strategic governance is a powerful force multiplier, and it takes discipline

This is where strategic governing approaches can make a real difference. And it comes with a cost – as boards employing strategic governance must continuously tend to their own people, policy, practice and performance so that they can make the most material contributions to serve the association.

From the previous article’s comments, what about Carver/policy governance? Today’s strategic governing approaches share the “nose in, hands off” philosophy of John Carver’s model from the 1990s. However, Canadian boards have largely moved away from strict Carver/policy governance implementation. Carver’s model requires a significant learning investment from every Director that’s hard to maintain, and it’s less dynamic than what boards need to deliver – a balance of strategy, impact, risk, effective governance culture, policy leadership, and being an effective employer of the CEO/ED.

One more great question, on whether a board using a strategic governing approach should shift their approach when circumstances change? For a board practicing a mature strategic governing approach – changes should be only as triggered by policy (e.g., emergency response, lengthy CEO vacancy), or after deliberate board discussion of internal/external conditions. Any shift needs caution, care and very clear guardrails as role confusion during adverse conditions undermines trust and effectiveness.

Governance is a journey, not a destination

In closing, I want to celebrate the noble humanity of social impact boards. Board members come to the table with good intentions, operate in a spirit of selfless service, and aim to strengthen governance practices. The old campsite motto comes to mind, “leave the world a better place.” At their best that’s exactly what boards do – they respond to changing conditions with a view to leave the governance system and culture a little stronger than what they inherited.

And through all the complexity and uncertainty – boards show up in the perfectly-imperfect way that characterizes all human endeavours. That’s why the legal standard remains “reasonable,” not perfect.

Bring your general governance learnings, insights and questions to the comments

I look forward to learning from your comments, and I’ve committed to doing one final round of responses this week.

As part of that, I’d like to acknowledge pushback and questions raised in comments in the previous two articles. To clarify, these articles are a volunteer offer from me to share general governance principles and frameworks, not a judgement about CREB^®’s current state of governance.

Thank you in advance for participating and sharing your insights and questions about general governance principles with your comment contributions below.

– Alli

$240,000 in Community Grants supports housing for vulnerable Calgarians

Tue, 22 Sep 2026 14:44:00 -0600

The CREB^® REALTOR^® Community Foundation is proud to announce the recipients of its 2026 Community Grants: Discovery House Family Violence Prevention Society, Inn from the Cold, Hull Services, Society for Autism Support and Services, and The Mustard Seed.

This year, $240,000 in Community Grants will support major repairs and renovations to existing housing and shelter spaces, helping keep vulnerable Calgarians housed in their communities. Since the foundation was created in 1987, it has given more than $10.4 million to Calgary and area non-profit organizations.

“The members of the Calgary Real Estate Board are proud to support these five organizations as they improve housing and shelter spaces across Calgary,” said Christian Twomey, Chair of the CREB^® REALTOR^® Community Foundation. “For nearly 40 years, CREB^® REALTORS^® have invested in the communities they call home. Together, our members proudly share and celebrate that we’ve provided more than $10 million in grants to support vulnerable people in these communities.”

In 2026, the Foundation is providing a total of $360,000 through its Community and Transformation Grant programs. Transformation Grant recipients will be announced later this fall.

Click here to read the full media release.

Recordings of T3 Sixty's CREB®-RAE Merger Exploration Update Presentations are now available online

Tue, 22 Sep 2026 13:02:10 -0600

Thank you to everyone who attended the in-person and online CREB^®-REALTORS^® Association of Edmonton (RAE) merger exploration update presentations by T3 Sixty’s Senior Vice President Katie Shotts on Sept. 17.

If you weren’t able to attend one of the presentations, or attended and would like to watch it again, links to a recording of the online presentation and a recording of Ms. Shotts’ presentation at the Brokers’ Summit that morning are below.

Ms. Shotts also spoke to RAE members at their RAECON event in Edmonton on Sept. 16. We had hoped to provide a link to that presentation; however, technical difficulties prevented it from being recorded.

For more information on the CREB^®-RAE merger exploration, please visit the Our Journey, Your Why hub on CREB^®Link, where you’ll find past announcements and a Q&A section.

SPIN2 to ARLO transition

Tue, 15 Sep 2026 09:34:28 -0600

The Alberta government is transitioning its online land title search services from SPIN2 to ARLO, its new digital land registry system.

Members should be prepared for SPIN2 to be retired by early December, with ARLO becoming the system of record for land title services in Alberta. The land title search services currently available through SPIN2 are already available in ARLO, so members can begin using and familiarizing themselves with the new system now.

Prepare for the transition by setting up ARLO Pro Accounts

ARLO Pro enables a central account administrator to manage users, permissions and account details in one place. Onboarding early will give users time to activate their accounts, invite users and become familiar with the system before the December transition.

Members can also set up their own individual ARLO accounts and pay by credit card for documents as needed.

What you need to know:

• All brokers and associates must have an Alberta.ca account to access ARLO.
• ARLO is available now and can be used immediately.
• Payment options:
o Individual account: Pay by credit card for documents in your cart.
o Account administrator: A brokerage or team administrator can manage users, permissions, billing and account details.

Please note: SPIN2 or ALTA credentials will not work in ARLO. Each user must sign in with an Alberta.ca account. Organizations can link their Land Titles charge account to an ARLO Pro account during onboarding.

Land Titles base fee adjustments effective Oct. 1, 2026

Some fee adjustments include:

	Previous fee	Beginning Oct. 1
Current and historical titles, encumbrances, caveats and condo board searches	$10	$15
Condo plan searches	$2	$5

We encourage CREB^® members to explore ARLO and take advantage of its features to improve efficiency and usability.

For questions or assistance, visit ARLO’s Contact Us page or the Government of Alberta’s Land Titles Modernization Resources page.

ICYMI | Our Journey, Your Why: CREB®-RAE merger exploration update

Tue, 15 Sep 2026 09:29:33 -0600

Thank you to all the members who have volunteered to sit on the 11 CREB^®/REALTORS^® Association of Edmonton (RAE) merger exploration working groups that were announced over the summer.

During the application process, the Joint Merger Steering Committee (JMSC) identified areas in which additional information would help the working groups achieve their objectives, and asked T3 Sixty to do some analysis before the working groups are seated.

We expect this analysis to be completed in October, at which time applicants will be assigned to working groups to begin their explorations.

In the meantime, T3 Sixty’s Katie Shotts will be at RAE’s RAECON on September 16 and at CREB® on September 17, both in-person at CREB^® Campus and online, to present a high-level introduction to T3 Sixty and the merger exploration process. We encourage you to attend one of these sessions.

For more information on the CREB^®-RAE merger exploration, go to the Our Journey, Your Why hub on CREB^®Link.

The role of CREB®'s Board of Directors in the RAE merger exploration

Tue, 15 Sep 2026 08:43:04 -0600

A couple of weeks ago, governance expert Alli Marshall’s CREB^®Talk article “What the heck is ‘good governance’, anyway?” talked about operational versus strategic governing approaches and the roles of boards of directors in each.

With the CREB^®-RAE merger exploration underway, I thought it would be helpful to provide some clarity about the role of your CREB^® Board of Directors in that work and how it fits within the broader member engagement and discovery process.

The board has an important responsibility in this work, but its role is different from those of the Joint Merger Steering Committee (JMSC), the working groups and CREB^® staff.

The JMSC and working groups have been established to undertake the detailed discovery work: gathering information, asking questions, examining opportunities and risks, considering different perspectives and, most importantly, hearing from members. Their work will help develop the information, findings and recommendations that will ultimately be brought forward to the board of directors for consideration.

The board’s role is to listen and remain informed as that work progresses and, when the appropriate information comes before us, to review it thoughtfully and objectively. It is not our role to take positions or make assumptions before the JSMC and working groups have completed their work. Like our members, we are listening and learning as their work progresses. The board will continue asking the necessary strategic, governance and risk-related questions and exercising our judgment in fulfilling our responsibilities to CREB® and its members. That is where the board can add the greatest value to this process.

It is also important to distinguish between the board’s governance role and CREB^®’s communications role. Individual directors are not expected to communicate independently on behalf of the board. As Board Chair, I serve as the spokesperson for the board, while our CEO serves as the spokesperson for the organization, supported by our professional communications team.

Members should therefore expect to hear from different appropriate voices throughout this process. When information or a response comes from our CEO or staff, it should not be interpreted as an absence of board engagement. We are fulfilling our strategic governance responsibilities of listening, staying informed, and considering the perspectives and information brought forward while the exploration is underway.

My role as Board Chair includes communicating on behalf of the board when appropriate, but that does not mean every question or communication can or should require a personal response from the Board Chair. This division of responsibilities allows the board to remain focused on its governance obligations while ensuring the appropriate people are providing information, answering questions and supporting meaningful member engagement.

And there will be many opportunities for members to participate.

The Our Journey, Your Why hub on CREB^®Link will continue to be a central source for updated information and opportunities to ask questions and share perspectives.

The member-led working groups provide another important opportunity for members to contribute directly to the discovery work, with additional opportunities for engagement as the process progresses.

The presentation by T3 Sixty’s Katie Shotts on Sept. 17 is one such opportunity. It is an introduction to the process, not the consultation itself, and I encourage members to attend one of Katie’s in-person or virtual meetings.

We want members to ask questions, challenge assumptions and tell us what matters most to them. That does not mean every question will result in an immediate or new response. Some can be answered today, some have already been addressed through previous posts, communications or the FAQ, and others cannot be answered until the necessary research and exploration work has been completed.

Where a question raises something that needs further consideration, it can still be heard, captured and considered as part of the broader process. Where questions touch ongoing legal matters, there are issues we cannot and will not debate in an online forum. This is to protect CREB^® and our members’ interests.

Most importantly, the outcome of this work has not been predetermined. The purpose of exploration is exactly that: to explore and learn. The exploration may identify a compelling opportunity for CREB^® and RAE to come together in a new structure. It may identify other opportunities that deserve consideration. Or it may confirm that CREB^® is already structured in the best way to serve our members as the industry continues to evolve quickly. We do not know yet, and member input will be an important part of determining where this ultimately leads.

That is also why the Board should allow the exploration and member engagement process to unfold before reaching conclusions. Creating space for members to consider the information, explore the options and provide their perspectives before conclusions are reached is an important part of meaningful engagement

The board’s responsibility is to ensure the process is credible and thorough, appropriate due diligence is undertaken, members have meaningful opportunities to be heard, and to carefully consider the work that is ultimately brought before us.

That is the role your board of directors will continue to play throughout this journey.

Sincerely,

Susanita de Diego
CREB^®Board Chair

Integrity and Passion: Career insights from Lori Olijnyk, Recipient of the 2025 REALTOR® of the Year - T.W.H. (Bill) Saunders Memorial Award

Tue, 15 Sep 2026 08:39:17 -0600

In the latest CREB^®Cast episode, Lori Olijnyk, the 2025 REALTOR^® of the Year Award - T.W.H. (Bill) Saunders Memorial Award recipient, shares lessons from 16 years in real estate and a decade in oil and gas as a surface landman—where relationship-building, trust, and verifiable information were everything.

Lori explains how volunteering (including six years on the CREB^® Board of Directors and five on the Critical Illness Benefit Society) builds connection in a “lonely job,” strengthens the profession as a community, and broadens perspective.

She also recalls the surprise and full-circle moment of receiving the award, offers advice to new REALTORS^®, and previews an accessibility housing focus inspired by her father becoming an amputee.

Listen to the full episode on Spotify, Amazon Music and YouTube.

Supporting the work behind the support

Tue, 15 Sep 2026 08:36:02 -0600

For people accessing support after experiencing domestic violence and abuse, practical resources can be an important part of navigating difficult circumstances and moving toward safety.

On Aug. 28, CREB^® REALTORS^® spent time at FearIsNotLove’s Calgary administration office, helping with the organization’s donation program. The 12 volunteers moved and unpacked boxes, sorted donations and organized resources for clients utilizing program services.

For REALTORS^®, it was an opportunity to contribute in a direct and practical way to an organization supporting people affected by domestic violence and abuse. The work may have happened behind the scenes, but it supported the day-to-day efforts that help FearIsNotLove deliver its programs and services.

The day was another opportunity for CREB^® REALTORS^® to support FearIsNotLove following their involvement earlier this year in completing the organization’s Outdoor Oasis at its Emergency Shelter. That project was supported through a 2025 CREB^®REALTOR^® Community Foundation Transformation Grant.

From helping improve the spaces where community organizations deliver their services to contributing time where it is needed, REALTORS^® can make an impact in different ways.

A big thank you to Julio Florez, Justin Becker, Ram Sund, Rupinder Dhillon, Matthew Theriault, Karen MacPherson, Tiara Falica, Nicoleta Kallo, Sarah Scott, Tej Gill, Jacqueline Davis, and Kendra Varoney for giving their time and helping support FearIsNotLove’s work in the community.

New scam alert targeting CREB® REALTORS®

Tue, 15 Sep 2026 08:32:33 -0600

CREB^® has been made aware of a new scam impersonating REALTORS^® by email.

As part of this scam, social engineers have been sending emails to professionals in the real estate industry that display the name of a legitimate contact, but are sent from an email address other than the contact's. These emails are usually urgent in nature and ask you to click a link, download a file, text a number or take some other action.

You can identify these emails by hovering your mouse cursor over the name that the email is shown as coming from. On a mobile device, tap the name. This will show the address that the email actually came from. It should match the name you hovered over. One such email we were made aware of looked like it came from Alan Tennant, CREB^® President and CEO, but actually came from an illegitimate Gmail account.

“Social engineers are always looking for new ways to execute scams. They combine the use of technology with emotional messaging that expresses a sense of urgency and pressure to act fast in order to manipulate potential victims,” says Douglas Carr, IT Manager at CREB^®.

“We understand that connection and authority triggers trust and that trust triggers action. This can cloud our judgement. If you see a suspicious message, please slow down to verify that it’s the right email or account. When in doubt, reach out to the person the emails are claiming to be from through another communication channel before responding.”

How to protect yourself:

• When you get an email, corroborate that the email address is correct. If in doubt, reach out to the person who contacted you through another communication channel.

• Be cautious of unexpected email invitations with suspicious links, especially if they express a sense of urgency regarding a request.

• Report any suspicious messages, emails or links to the person in your brokerage who manages the email system.

If you clicked on a suspicious link:

• Stop using the device and disconnect it from the internet.

• Do not enter any login credentials. If you have attempted to log in on a malicious site, immediately change your password on the impersonated site and any other sites where you may use the same username and password.

• Contact your IT support technician.

As we work on keeping our members informed about new cyber security risks, we encourage you to stay vigilant and report any similar incidents to support@creb.ca.

Reminder | Our Journey, Your Why: CREB®-RAE merger information session with T3 Sixty

Tue, 08 Sep 2026 09:11:19 -0600

On Sept. 17, T3 Sixty will hold in-person and online information sessions for CREB^® members about the CREB^®-RAE merger exploration process.

The two sessions will address various aspects of the CREB^®-RAE merger exploration, including:

• Overview of the CREB^®-RAE merger discussion process

• Progress update on merger exploration activities

• Discussion of the timeline moving forward

There will also be an opportunity for a Q&A period at the end of the discussion.

This is a chance for you to engage, provide input and be part of an important dialogue that could influence the direction of organized real estate in Alberta. Based on the findings of the working groups and feedback from members, the JSMC will be making a recommendation to the CREB^® and RAE boards of directors on whether a merger would create enough value to put it to a vote by members.

In-person session

Time: 1:30 p.m. to 2:30 p.m.
Date: September 17, 2026
Location: CREB^® Campus, 300 Manning Road NE

Online session

Time: 3 p.m. to 4 p.m.
Date: September 17, 2026
Location: Zoom

About Katie Shotts, Vice President, Organized Real Estate, T3 Sixty

As Vice President of T3 Sixty’s Organized Real Estate division, Katie Shotts helps REALTOR^® associations with strategy and performance. She has fifteen years of real estate association experience. Previously, she served as the CEO of REALTOR^® associations in Tennessee and Florida and has experience with both local and regional MLS^® Systems. She chaired the National Association of REALTORS^® Association Executives Institute (AEI) in 2021 and served as vice chair of the NAR Reimagine Core Standards Work Group from 2023-2024.

More information about the merger exploration

In July, we also called for applications from members to join working groups of CREB^® and RAE members that will look into area that would be affected by a merger, from governance and bylaws to member services and value proposition, and report back to the Joint Merger Steering Committee (JMSC). Thanks to all the members who applied before the Aug. 4 deadline. Watch CREB^®Talk for news about these working groups as members are selected for each.

To learn more about the merger exploration, go to the Our Journey, Your Why hub on CREB^®Link.

Are you ready to lead?

Tue, 08 Sep 2026 09:01:08 -0600

Great leaders don’t always see themselves as leaders right away. Sometimes, it takes someone else recognizing their potential — or an opportunity to see where their skills and experience could make a difference.

CREB^® is looking for members interested in bringing their experience, perspective and leadership to committee and board service.

Maybe that sounds like you. Or maybe someone in your network immediately comes to mind.

CREB^® volunteers bring different experiences and strengths to the table, but some of the qualities we value include:

• Collaborative — Brings people together and elevates perspectives
• Insightful — Turns knowledge and experience into meaningful ideas
• Strategic — Sees the bigger picture and thinks about what’s next
• Resilient — Reflects, adapts and continues to grow

Explore what leadership at CREB^® looks like

Curious about getting involved? Join us for Future Leaders on Sept. 16 at CREB^® Campus.

You’ll join current committee members and Board representatives for an interactive look at volunteer leadership at CREB^®. Hear candid stories and advice from members who’ve already stepped forward, learn what happens at committee and Board tables and explore the different ways you can contribute.

Know someone who would be a great fit? Start a conversation and encourage them to attend. Sometimes, future leaders simply need someone they respect to tell them, “I see it in you.”

Register for Future Leaders

Considering Board service in 2027? The 2027 CREB^® Board Election will take place Nov. 16-19.

CREB^® bylaws require Board candidates to have completed the Canadian Real Estate Association’s (CREA) Leadership 100, 200 and 300 courses.

Get a head start by completing CREA’s Leadership 200 and 300 courses in person at CREB^® Campus (300 Manning Road, N.E.) on Sept. 23:

• Leadership 200: 9 a.m. to noon
• Leadership 300: 1 p.m. to 4 p.m.

Leadership 100 is a prerequisite for Leadership 200 and can be completed online at your convenience. Leadership 200 must be completed before taking Leadership 300.

Whether you’re considering Board service in 2027 or simply looking to strengthen your leadership skills, these courses are a great opportunity to prepare for your next step.

Strengthen your knowledge of tenancy law: CPLEA Course

Tue, 08 Sep 2026 08:53:22 -0600

Support clients experiencing tenancy issues with confidence. The Centre for Public Legal Education Alberta (CPLEA) offers a free tenancy law course covering key Alberta tenancy laws, tenant rights, common legal issues and options for resolving disputes inside and outside the court system.

This practical course will help you recognize tenancy-related issues, understand how to navigate them, and know where to refer clients for help.

The course takes approximately 90 minutes to complete.

Register for an account and enroll in the course: Tenancy Law.

By strengthening your understanding of tenancy law, you’ll be better equipped to help clients navigate tenancy challenges and access the support they need.

Sales and new listings slow in August

Tue, 01 Sep 2026 11:39:50 -0600

Consistent with trends throughout most of 2026, both sales activity and the number of new listings coming onto the market have continued to trend down compared with 2025 levels. In August, sales in Calgary were 1,660 units, down 16 per cent compared with last year, while new listings fell by nearly 10 per cent to 3,141 units.

The pullback in sales has not occurred across all price ranges, as homes priced over $1,000,000 have recorded gains over last year. These gains have mostly been driven by detached and semi-detached homes and are also consistent with where most of the supply growth has occurred.

“While sales growth in the upper end of the market was possible thanks to improved supply choice, it also reflects longer-term confidence in our market, as some buyers are not shying away from taking advantage of the available supply,” said Ann-Marie Lurie, Chief Economist at the Calgary Real Estate Board (CREB^®). “Meanwhile, we have not seen the same pickup in activity in the lower price ranges, as favourable rental conditions are slowing the transition to ownership.”

Inventory levels in August eased compared with the previous month and the same period last year, at 6,509 units. However, given the pullback in sales, the months of supply pushed up to nearly four months. Also consistent with trends throughout this year, conditions vary significantly by property type, with nearly six months of supply for apartment-style homes compared with over three months of supply for lower-density detached homes.

The relatively balanced conditions in the detached and semi-detached sector have prevented any significant shifts in prices compared with the steady price declines occurring in the oversupplied higher-density segments of the market. As of August, the total residential benchmark price was $569,800, similar to the previous month and one per cent lower than 2025 levels.

To read the full stats release on August’s housing market for Calgary and surrounding areas, click here.

Find sharable monthly stats from CREB^® on Facebook, Instagram and LinkedIn.

Click here to view the full City of Calgary monthly stats package.

Click here to view the full Calgary region monthly stats package.

A day well played

Tue, 01 Sep 2026 09:26:09 -0600

CREB^®’s 2026 Golf Tournament presented by Logel Homes brought 144 golfers to Blue Devil Golf Club on Aug. 25 for a day of competition, costumes, contests and connection!

With blue skies overhead and plenty of sunshine, golfers made their way around Blue Devil taking on sponsor-hosted challenges, cooling off at the Hydration Station, testing their luck at the Margarita Hole and surviving a few friendly jabs at the Heckle Hole. And with the Best Dressed Team Contest in the mix, there was plenty of personality on the course, too.

And while the focus was on having fun and networking, golfers also had a chance to give back to the CREB® REALTOR^® Community Foundation. Together, golfers purchased $1,360 in mulligans and $5,470 in 50/50 raffle tickets, with half of the 50/50 proceeds going to the lucky winner, Jordan Fowler, and the other half supporting the Foundation’s work with local housing and shelter initiatives.

After a full morning on the course, golfers returned to the clubhouse for lunch, awards and a chance to celebrate the day's winners.

A huge thank you to all our sponsors for helping make the day possible and for bringing extra fun to the course through contests, activities, food, drinks and networking opportunities.

We’re grateful to Logel Homes, Sterling Homes, Alberta Blue Cross, MoveBuddy, Minto, West Legal, Kahane Law, Stewart Title Canada, my e-force, YYC Condo Review, BrokerLink, Eager Beaver Moving, BOCC, Chartwell Retirement Residences, RECA, CUTCO, LeClair Thibeault and Prompty for their support of this year’s tournament.

Want to relive more of the day? Check out the CREB^® 2026 Golf Tournament photo album to see more highlights from the tournament.

A special thank you also goes to our golfers, volunteers, CREB^® staff and the team at Blue Devil Golf Club for helping make the tournament such a success.

We had a tee-rific time and can’t wait to do it all again next year!

Building on a foundation of community

Tue, 01 Sep 2026 09:24:31 -0600

Community impact starts with people willing to put their time and skills toward something bigger than themselves.

On Aug. 26, 14 CREB^®REALTORS^® joined Habitat for Humanity Southern Alberta in Chestermere for the second Habitat Build Day of the summer, contributing their time to help build a home for a local family.

A big thank you to Erin Best, Chris Birchard, Krista Bortoluzzi, Rupinder Dhillon, Peter Eki, Kyla Franks, Valerie Konechny, Kelly Macdonald, Shawn Nichols, Sarah Paranych, Danielle Reneau, Merli Rafaela Rojas, Patricia Sterling and Veronika Badzgon for being part of the build.

Their work helped move this special build for a family in need forward, bringing the home one step closer to completion, strengthening safe, affordable housing locally!

What the heck is "good governance", anyway?

Tue, 01 Sep 2026 09:13:30 -0600

In a series of articles, we’re discussing What the Heck is Governance. As we do in all areas of our work, we draw on the knowledge and experiences of experts.

We invited governance expert Alli Marshall back to share her thoughts. Alli may be new to the CREB® environment, but this is a Calgarian who has a proven track record supporting non-profits across Canada in effective and strategic governance teamwork, and in strategy, planning and governance for non-profits. For more information and to join her newsletter: www.strix.ca/newsletter

Hello again CREB^® community – thank you for the invitation to return for another "what the heck is governance" chat.

Because heck yes – governance has gotten way too complicated. Governance should be a source of stability and strength for associations. Too often, confusion turns it into a weakness instead.

Last time we talked about the Board's "why": Directors are stewards of CREB^®'s future. They serve so that CREB^® thrives, not just survives.

Thanks to your comments, we also clarified something important: Duty of Loyalty means Directors must act in the best interests of the corporation. Members always matter – but legally, a Director's duty is to CREB^® itself.

Today let's tackle two more words that can be barriers to Boards: "good governance."

"Good governance" sounds great – who wouldn't want that?

But in my research with Directors and CEOs across Canada, "good governance" means something different to everyone. It's so fuzzy that many Directors can't define it – they just know it's the thing their Board is supposed to be doing.

Here's the practical translation: when people say "governance Board" or "good governance Board" today, what they are trying to point to is a Board that seeks to employ a Strategic Governing Approach.

Where most Boards start: Operational Governing Approach

Most not-for-profit Boards begin here. There's no real separation between Board and management – often because there's no management yet. The Board is the organization, doing the day-to-day work (hence the other name "hands on" governance).

Where Boards grow to: Strategic Governing Approach

As organizations mature, the Board needs to shift – to add more value at a higher level, and work through the CEO more efficiently. This is also where Duty of Care kicks in: volunteer/honoraria Directors simply don't have the time or expertise to be in the weeds of daily operations.

So, a Strategic Governing Approach is "nose in/hearts in and hands off." There's clear delegation to the CEO, and the Board keeps its focus on the most material issues relating to strategy, impact, and risk.

The in-between stages

Some Boards sit between these two points. A Transitional Governing Approach shows up mid-transformation towards Strategic Governance. And a Hybrid Governing Approach may be a deliberate choice for resource-limited organizations whose Boards still need to help to do the work.

High-performance governance teamwork begins here

Just as high-performing teams are crystal clear about the game they are playing, high-performing Boards are just as clear about their governing approach.

As fiduciaries, Directors are responsible for the Board's own performance – which means knowing the intended governing approach, knowing why it fits the organization's size and context, and always working to close gaps between aspiration and practice.

In today's complex business environment, a Strategic Governing Approach that is effectively practised is a massive force multiplier. But, as for any high-performing team – it only works when everyone knows – and owns – their lane.

If you have any suggestions for governance topics for this series of article that we should cover, email President & CEO Alan Tennant at alan.tennant@creb.ca.

Office hours: Monday, Sept. 7

Tue, 01 Sep 2026 09:10:00 -0600

CREB^® will be closed on Monday, Sept. 7 for the Labour Day statutory holiday. This closure extends to all of CREB^®, including the Member Support Centre. The Pillar 9™ Help Desk will also be closed.

Please note that the CREB^® Member Support Centre phone lines will be open on Saturday, Sept. 5 from 8 a.m. to 4 p.m., but will be closed on Monday.

Regular hours will resume on Tuesday, Sept. 8.

From all of us at CREB®, have a wonderful Labour Day weekend!

Click here for exciting events and activities happening this long weekend.

It's Calgary Pride Week

Tue, 01 Sep 2026 08:59:46 -0600

While the rest of Canada celebrates Pride in June, Calgary’s Pride Week has just begun. This Aug. 31 to Sept. 6, Calgary highlights the resilience, strength, contributions and joy of the 2SLGBTQ+ community in our city.

Throughout the week, Calgary Pride is hosting a week-long festival that celebrates and uplifts the 2SLGBTQ+ community with events across the city, including a Block Party, a Queer Arts Market and the highly anticipated Pride Parade.

Learn more about Pride in Calgary:

• Calgary Pride Schedule
• History of Calgary Pride
• Pride 101
• Calgary Public Library’s Pride Month book recommendations

Relief during a life-changing illness

Mon, 24 Aug 2026 12:58:00 -0600

Recovery from critical illnesses like cancer, stroke and heart disease may come with a significant financial cost that impacts you and those around you. This is why we created the Critical Illness Benefit Society (CIBS).

As the only critical illness benefit for REALTORS^® in North America, CIBS offers a one-time, tax-free benefit of $12,500 to qualified CREB^® members facing hardships associated with medical costs due to a life-changing illness.

Payment is delivered to qualifying members several working days after a claim is approved.

To date, CIBS has supported over 385 CREB^® members, providing more than $4.2 million in critical need benefits.

Please note: Members have a maximum of two years from the date of diagnosis to submit a claim.

Know that in times of need, we’re here for you. Click here to learn more about CIBS and how to make a claim.

Building community, one wall at a time

Mon, 24 Aug 2026 12:56:50 -0600

A wall going up may look like a small step in the construction of a home. For the family who will eventually live there, it represents something much bigger: a safe and affordable place to call home.

On Aug. 18, 14 CREB^® members spent the day in Chestermere helping Habitat for Humanity Southern Alberta build that future.

Working alongside Habitat’s construction team, volunteers contributed to a range of construction tasks, including framing, drywall installation and general construction. Habitat staff provided training and guidance throughout the day, giving volunteers the opportunity to put new skills to work while contributing to the build.

While the work was hands-on, the impact reaches beyond the construction site. Every task completed brings the home one step closer to being ready for a local family — and gives CREB^® members a tangible way to support access to safe, affordable housing in the community.

A big thank you to Roberto Argenal, Sharon Shepherd, Jennifer Lapierre, Tim J. Walsh, Rob Jamieson, Krystian Sarna, Treena McMahon, Carson Harris, Jacinta Sargeant, Rubena Jessa, Valerie Richards, Clara Phuong Nguyen, Horace Rowe and Kendra Varoney for giving their time and helping build a stronger community.

Future leaders: We see it. Do you?

Tue, 18 Aug 2026 11:25:00 -0600

Maybe you’re the person who brings people together and elevates different perspectives. Perhaps you draw on your experience to contribute meaningful ideas, naturally see the bigger picture or are always looking for opportunities to learn and grow.

If those leadership qualities describe you, others have definitely seen your potential. The question is, have you?

Future Leaders is your opportunity to find out how to recognize and put your leadership potential to use at CREB^®.

Join us for Future Leaders on Sept. 16 for an interactive look at volunteer leadership at CREB^® and an opportunity to explore where your strengths and experience could make a difference.

Connect with current committee members and board representatives, hear about their experiences and get an inside look at what happens at CREB^®’s committee and board tables. You’ll also learn more about the qualities CREB^® is looking for in future volunteer leaders and the different ways you can get involved.

Event details

Date: Wednesday, Sept. 16, 2026

Time: 10 a.m. to 12:30 p.m.

Location: CREB^® Campus, 300 Manning Rd. N.E.

The Discovery Session runs from 10 a.m. to 11:30 a.m., followed by a complimentary networking lunch until 12:30 p.m.

Whether you’re ready to take a next step or simply curious about what’s possible, come discover what you could bring to the table.

Help inspire your clients this fall!

Tue, 18 Aug 2026 08:49:21 -0600

Looking for an easy way to thank your clients? The Calgary Fall Home Show returns Sept. 25–27 at the BMO Centre, giving clients a chance to explore new products and ideas for their homes, connect with home improvement professionals and see Sarah Baeumler, design expert and Island of Bryan/Renovation Island star.

CREB^® REALTORS^® can purchase tickets for $10 each (regular $14), making great gifts and a special thank-you for new and recent clients. It’s also a simple way to show current clients you appreciate them, reconnect with past clients or provide value to prospective clients.

There’s a community benefit, too. $3 from every redeemed ticket purchased through the CREB^® REALTOR^®ticket program supports the CREB^® REALTOR^® Community Foundation.

Ticket ordering information:

E-tickets:

• Upfront deposit: $40 (covering four tickets at $10 a piece).

• You’ll only be billed for tickets your clients actually redeem at the event.

Physical tickets:

• Minimum order: 100 tickets.

• Upfront deposit: $40 (covering four tickets at $10 a piece).

• Tickets will be sent to you for distribution to clients for an additional $15 shipping fee.

Deadline for ordering physical tickets is Sept. 10, 2026.

You’ll only be billed for tickets redeemed by your clients.

Please note: To receive their e-tickets, your clients will have to register online through the Microspec ticket purchasing platform. Information provided during registration is confidential and used strictly for ticket processing and issuing tickets. If you have questions, please read our FAQ or contact homeshows@microspec.com.

If sponsor branding appears on the registration page, this does not mean the sponsor is paying for your client’s tickets.

For more information on this year’s Calgary Fall Home Show, click here.

A meal, a little comfort and helping hands

Tue, 18 Aug 2026 08:46:20 -0600

For families staying at Calgary Ronald McDonald House while their child receives medical care, having a home-cooked meal can be one less thing to worry about.

On Aug. 13, CREB^® Board members, REALTORS^® and staff spent the afternoon at Ronald McDonald House Alberta, helping prepare and serve dinner for families staying at the House.

Working alongside the House’s kitchen team, volunteers cooked, served dinner, cleaned up and packaged leftovers through the Home for Dinner program. By taking care of dinner, volunteers were able to give families one less thing to manage while they focus on caring for their child.

As a special addition to the volunteer day, volunteers presented Ronald McDonald House Alberta with a one-time $1,000 donation through the CREB^® REALTOR^®Community Foundation to support the Home for Dinner program.

Powered by CREB^® REALTORS^®, the Foundation invests in housing and shelter-related solutions across Calgary and surrounding communities. Ronald McDonald House Alberta was a Legacy Grant recipient from 2022 to 2024, building on a longstanding connection between the Foundation and the organization.

A big thank you to Christian Twomey, Julie Bowser, Alan Tennant, Shelagh Krause, Murray Scotton, Jennifer Thacker, Valerie Richards, Valerie Konechny and Kendra Varoney for volunteering their time and helping make the House feel a little more like home.

Our Journey, Your Why: CREB®-RAE merger information session with T3 Sixty

Tue, 18 Aug 2026 08:16:20 -0600

In July, we announced that T3 Sixty had been chosen as the consultant that will facilitate the exploration process of whether merging CREB^® and RAE would provide value to members.

On Sept. 17, T3 Sixty’s Katie Shotts will hold two sessions—one in-person at CREB^® Campus and one online—to talk to members about various aspects of the CREB^®-RAE merger exploration, including:

• Overview of the CREB^®-RAE merger discussion process

• Progress update on merger exploration activities

• Discussion of the timeline moving forward

There will also be an opportunity for a Q&A period at the end of the discussion.

In-person session

Time: 1:30 p.m. to 2:30 p.m.
Date: September 17, 2026
Location: CREB^® Campus, 300 Manning Road NE

Online session

Time: 3 p.m. to 4 p.m.
Date: September 17, 2026
Location: Zoom

About Katie Shotts, Vice President, Organized Real Estate, T3 Sixty

More information about the merger exploration

To learn more about the merger exploration, go to the Our Journey, Your Why hub on CREB^®Link.

Strategic update: Elevating REALTOR® professionalism

Tue, 18 Aug 2026 08:08:27 -0600

Thank you to the many members who have contributed to our ongoing work to elevate REALTOR^® professionalism. Your feedback continues to shape our initiatives and supports CREB^®'s 2026–2030 Strategic Plan goal of elevating REALTOR^® professionalism.

What we've been working on

Over the past several months, CREB^® has continued to advance several professionalism-focused initiatives aligned with the Learnings from CREB^®’s Professionalism Summit, including:

• A comprehensive redesign of the CREB^® Broker Orientation program, informed by member surveys and broker engagement.

• Ongoing monitoring and refinement of the expanded New Member Orientation program launched in October 2025, with the first cohort set to complete the full one-year learning pathway this fall.

• REALTOR^® brand engagement work, including a member micro-summit and consumer research exploring brand awareness, perceptions of REALTORS^®, professionalism and consumer trust. Together, these initiatives are providing valuable insight into how consumers perceive REALTORS^®, what builds trust and where opportunities exist to strengthen the REALTOR^® value proposition. All of the findings—and what they mean for members—will be available soon.

• Collaboration with CREA, GVR, AREF and other organized real estate partners to share ideas, research and best practices related to professionalism.

What's next

We remain committed to listening to members and gathering insight on the issues that matter most.

Join us on Sept. 25 for our next Professionalism Summit, where we'll take a deeper dive into key topics, including:

• The role of ongoing professional development: What ongoing learning, training and professional development opportunities would provide the greatest value to members and support long-term professionalism.

• The intersection of brand and professionalism: How professionalism can strengthen public trust and reinforce the REALTOR® value proposition in the eyes of consumers.

• Professionalism, complaints and recognition programs: What accountability and recognition programs could look like and the value they may provide to members.

Be part of the conversation – register today!

These discussions will help guide future professionalism initiatives and ensure they are informed by member perspectives.

Unlock exclusive discounts with CREB®'s Affinity Member Discount Program

Tue, 18 Aug 2026 08:01:08 -0600

Get access to exclusive industry perks and discounts through CREB^®’s Affinity Member Discount Program.

With over 30 partner programs available, you can use these benefits to streamline your business operations, save money, and broaden your list of prospects.

CREB^®’s Affinity Member Discount Program is your gateway to a host of discounts and savings from various businesses. Let's take a closer look at some of the incredible benefits awaiting you through this program:

• Riteway Signs: All CREB^® members are eligible for free sign storage with the use of installation services, as well as for discounted rates on logo packages.

• Calgary Real Estate Photos: Receive 10% off your first booked photography package.

• Venti3: CREB^® members receive 25% off all products and services from Venti3, including personalized designs featuring their own logo, slogan, or unique graphic idea.

Whether you need professional photography or printing services, this program provides valuable savings that directly benefit your real estate business.

Click here to discover the full range of member discounts available through CREB^®’s Affinity Member Discount Program.

If you have any questions about the program or know of a local business that would be a great fit, we encourage you to contact Frank Ventura, Member Support Manager, at 403-781-1392 or e-mail Member Support at support@creb.ca

Supporting the next generation through education

Tue, 11 Aug 2026 08:35:05 -0600

Supporting education is one of the many ways REALTORS^® in Calgary and the surrounding area invest in the future of our industry and our communities.

Through a range of scholarships and endowment funds, CREB^® and the CREB^® REALTOR^® Community Foundation support students pursuing post-secondary education, developing leadership skills and preparing for careers that will shape the future of real estate and housing.

Three University of Calgary students are among the latest recipients of CREB^®-supported scholarships and awards. Each received the 2025–2026 CREB^®Graduate Scholarship in Real Estate, valued at $5,000, to support their Master of Business Administration studies at the Haskayne School of Business.

Colin McCann

After being laid off, Colin McCann enrolled in an MBA to reskill and re-enter the workforce. He says the scholarship was instrumental in helping him balance tuition, housing costs and supporting his family while completing his degree.

"The financial support I received was quite literally essential to be able to pay for the degree while also paying for housing and putting my kids through school. I would not have been able to do without it."

Today, Colin is on track to complete his MBA while gaining experience through part-time work in his chosen industry.

Chioma Agbanusi

With a background in science, Chioma Agbanusi is using her MBA to transition into commercial real estate, where she hopes to contribute to housing affordability and sustainable urban growth.

The scholarship allowed her to participate in leadership opportunities beyond the classroom, including executive coaching and professional development through the Haskayne Leadership Lab.

"As I embark on my career in commercial real estate, I hope to create meaningful and lasting value for communities like Calgary."

Liz Rudiger

Liz Rudiger has worked in Calgary's real estate industry for the past decade and is completing her MBA while working full time.

She says the scholarship has helped make that journey possible while exposing her to new areas of the industry.

"My courses have introduced me to the world of commercial real estate, which has been an exciting new perspective. It has also reinforced how meaningful it is to see organizations supporting and encouraging women pursuing careers in real estate."

Supporting tomorrow's leaders

The University of Calgary also recognized Matt Comfort as the recipient of the Calgary Housing Commission Graduate Prize, another award supported through CREB^®'s commitment to education.

The CREB^®Graduate Scholarship in Real Estate is one of several scholarships, awards and endowment funds supported by CREB^® and the CREB^® REALTOR^® Community Foundation. Together, these programs help reduce financial barriers for students while supporting the future of real estate in our region.

Congratulations to this year's recipients, and best wishes as they continue their academic and professional journeys!

Repeal of blanket rezoning: Zoning changes in effect Aug. 4, 2026

Tue, 11 Aug 2026 08:34:00 -0600

On April 8, 2026, Calgary city council approved a repeal of blanket rezoning. Zoning changes came into effect on Aug. 4, 2026.

How this may affect your listings

One of the approved recommendations include changing the zoning of parcels back to their state prior to Aug. 6, 2024. As a result, any properties that were rezoned in 2024 and have not applied or been approved for an R-CG, R-G or H-GO development reverted back to their previous land use district.

Verify your listings

New, recently listed or active properties on the MLS^® System that were listed before the zoning changes took effect may display outdated or incorrect zoning information.

To determine whether your listings have been affected, use the City of Calgary’s Find Your Land Use tool to verify the current zoning and update the listing’s zoning field as needed.

Please note: The zoning information that auto-populates when entering a listing may not yet reflect the updated land use district. We strongly encourage members to use this tool to verify a property’s current zoning.

CREB^® has confirmed that Pillar 9™ and the City of Calgary are working together to update the new zoning information in REMapList™ as quickly as possible.

To learn more, visit the Repeal of Citywide Rezoning webpage.

Training and resources for your URA

Mon, 10 Aug 2026 15:51:26 -0600

Whether you're looking to hire an unlicensed real estate assistant (URA) or invest in the development of your current assistant, CREB^® offers training, tools and resources to help them succeed.

Looking for an assistant?

CREB^® maintains a list of individuals who have successfully completed the CREB^® Unlicensed Real Estate (URA) course and are available to provide administrative support to REALTORS^®. View the Assistants Available list here.

Upcoming CREB^® URA course

Help your assistant build the knowledge and skills needed to support your business by registering them for the CREB^® Unlicensed Real Estate Assistant (URA) four-day course, offered five times a year.

Unlicensed Real Estate Assistant (URA) course - Four-day

• Dates: Tuesday, Sept. 1, to Friday, Sept. 4, 2026
• Time: 9 a.m. to noon
• Format: Online

MLS^® access

Need to register your URA for MLS^® access? View the MLS^® access application here.

Continuing education

Beyond the URA course, CREB^® URA members have access to a range of courses and resources to support their ongoing professional development.

Unlicensed Real Estate Assistant (URA): Open to non-members and members of the public.
Residential Basics, Country Residential, Condo Basics, Pillar™ Matrix™, Marketing & Stats and Tech 360: Automatically available to URA members.
Select speaker sessions (as indicated on the registration page): Complimentary for CREB^® members and their registered assistants.
CREB^® Webinar Library, Microlearning Series and On-Demand training: Available to CREB^® URA members through CREB^®Link.
Pillar 9™ Training Resources: Matrix™ Orientation Webinar and how-to guides and videos: Available to CREB^® URA members through Pillar 9™.

New scam targeting REALTORS®

Mon, 10 Aug 2026 15:44:00 -0600

Members have reported being impersonated in networking apps. As part of the scam, social engineers are using their names to bait other CREB^® members to accept an invitation for leads, stating they work for an organization within organized real estate.

Please be careful and do not accept any of these invitations, especially if their titles are wrong. These are likely malicious attempts to compromise your device.

How to protect yourself:

• Verify the identity of anyone requesting to connect with you through apps like Alignable either by checking the member’s official REALTOR.ca or social media profiles or by reaching out

• Be cautious of unexpected email invitations with suspicious links

• Report any suspicious messages, emails or links to CREB^®

If you clicked on a suspicious link:

• Stop using the device and disconnect it from the internet

• Do not enter any login credentials

• Contact your IT support technician

Please stay vigilant and let us know of any similar incidents at support@creb.ca. This way, we can keep our members informed about new cyber security risks as they appear.

Hearing case summaries now available

Mon, 10 Aug 2026 15:38:21 -0600

CREB^® is now publishing a new series of redacted case summaries based on recent Professional Standards Assurance Team (PSAT) disciplinary decisions.

These redacted case summaries are available on CREB^®Link. Each summary outlines the circumstances of the case, the applicable rules, the Hearing Panel's decision and key takeaways to help members avoid similar issues.

By sharing these examples, CREB^® aims to provide timely, practical guidance that supports professionalism, ethical practice and alignment with professional standards.
Case summaries are for member use only and must not be distributed, in accordance with CREB^® Rule Part V, 3.04.

View the hearing case summaries on CREB®Link, under Education and Practice Advice > Member Practice > Hearing Case Summaries.

2026 Heritage Calgary Awards are now open for applications

Mon, 10 Aug 2026 15:37:00 -0600

The Heritage Calgary Awards celebrate the diverse heritage of our shared home. Every second year, they honour those who have made efforts to identify, preserve and promote heritage in Calgary to help enrich our communities.

This year, Heritage Calgary is recognizing six award categories:

• Resource conservation
• Cultural landscape
• Heritage storytelling
• Advocacy and volunteerism
• Heritage trades and crafts
• Heritage guideline areas.

Do you know any projects that would be a great fit for the awards this year? You can learn more about the categories and submit an application by August 31 here.

The winners will be recognized at the Heritage Calgary Awards event on Nov. 9, 2026, at the Fairmont Palliser.

Early bird tickets are available here.

Price declines driven mostly by apartment condominiums

Tue, 04 Aug 2026 14:37:00 -0600

As we move into the second half of the year, it is not a surprise to see slower market activity. In July, both sales and new listings eased over June levels, declining to 1,904 sales and 3,323 new listings.

Sales were nine per cent lower than last year’s levels, while new listings were 15 per cent lower. The adjustment in both sales and new listings caused little change in the sales-to-new-listings ratio, which sat at 57 per cent.

In July, the unadjusted total residential benchmark price was $569,200, down slightly over June and two per cent lower than levels reported last year. The persistent oversupply of apartment condos is contributing to a steeper price decline of over eight per cent. Meanwhile, at the other end of the spectrum, detached prices have eased by under two per cent compared to last year, mostly driven by adjustments in the North East and North Districts.

“Several consecutive years of high construction levels and the sudden drop in mostly international migration have contributed to the shift in housing market conditions mostly for higher-density homes, a transition that started in the second half of last year,” said Ann-Marie Lurie, Chief Economist at the Calgary Real Estate Board (CREB^®). “While new home construction is slowing, there are over 17,000 apartment-style units under construction. This continues to weigh on rental and higher-density properties, driving price adjustments.”

While demand has slowed this year, levels remain stronger than those reported during the challenging market conditions experienced from 2015 to 2019. What has shifted significantly is the additional supply choice across the housing spectrum. Total resale inventory levels remained relatively stable compared to both June and July 2025. However, the slower July sales pushed the months of supply up to three and a half months. While the months of supply is rising across all property types, conditions remain mostly balanced in the detached and semi-detached sectors. In the higher-density sectors, the market continues to favour the buyer for apartment-style homes with nearly five months of supply, while row is experiencing some signs of oversupply.

To read the full stats release on July’s housing market for Calgary and surrounding areas, click here.

Find sharable monthly stats from CREB^® on Facebook, Instagram and LinkedIn.

Click here to view the full City of Calgary monthly stats package.

Click here to view the full Calgary region monthly stats package.

A day of professional development, practical learning, and networking

Tue, 04 Aug 2026 14:35:00 -0600

On Sept. 16, the REALTORS^® Association of Edmonton is hosting RAECON, a full day of professional development, practical learning and networking for REALTORS^®.

The conference will include keynote presentations from Olympic gold medalist Heather Moyse, financial educator Kelley Keehn, and bestselling author and psychologist Dr. Jody Carrington.

Attendees will also choose three breakout sessions from nine topics covering everything from AI and content creation to client communication, wealth building, risk management and wellness.

An additional breakout session facilitated by T3 Sixty will also take place at the conference so members can learn more about, and provide initial feedback on the exploration of a potential merger between CREB^® and RAE.

Tickets also include access to the 60+ exhibitor tradeshow, where attendees can connect with valuable industry partners and check out the Member Mixer to network with other REALTORS^®.

REALTOR^® ticket cost: $225
Deadline to register is August 31

Click here to learn more about RAECON.

Interested in attending? Please fill out this form.

Mid-year Member Practice update

Tue, 04 Aug 2026 11:47:00 -0600

As part of CREB^®’s ongoing commitment to elevating our industry and enhancing public confidence in REALTORS^®, the Member Practice team works diligently behind the scenes to support compliance and uphold the integrity of the MLS^® System.

While Educational Advisories and fines are tools available to us when necessary, our role extends far beyond enforcement. We are committed to educating and advising members on practice standards, protecting the accuracy and integrity of MLS^® listing data through audits and compliance reviews, and being available to answer questions and provide guidance on practice and compliance.

Summary offences

If a listing or activity doesn't align with CREB^® Rules, the Member Practice team may issue a summary offence notice. For summary offences, a member's first offence is addressed through an Educational Advisory, while repetitive or unresolved issues may result in a second, third or subsequent notices.

From Jan. 1 to July 15, 2026, we issued:

• 1,007 Educational Advisories
• 105 second offences
• 18 third offences
• 2 fourth offences
• 3 fifth offences

The three most common MLS^® rule violations were:

1. Virtual enhancement of photos: Remember, virtual staging is permitted, but virtual enhancement is not. Read Virtual staging vs. virtual enhancement: How to avoid misrepresenting a property.

2. Residential Measurement Standard (RMS) reporting: The most common RMS-related issues on the MLS^® System are incomplete fields and simple data entry errors in the measurement fields. Take a few extra moments to review your listing for accuracy before publishing. Visit RECA's RMS webpage for guidance on accurately reporting property sizes, answers to FAQs and information on how measurements are determined.

3. Incorrect property location information: Correct location details help match MLS^® listings with buyer search criteria. This includes

Incorrect LINC numbers: Double check the title to ensure the LINC on the listing matches
Using a temporary LINC when a permanent one exists: Temporary LINC numbers are only suitable in specific situations. For example, subdivisions submitted to the land titles office and in the process of title assignments.
Entering an incorrect property address: This is more common if the property is entered on the listing as being inside city/town limits. For example, listing the property in Airdrie when it’s actually in Rural Rockyview County.
Incorrectly mapping a property: Review the Listing Location in OnePlatform tutorial to learn more about how to correctly pin a property.

Our intention when issuing summary offence notices is first and foremost to educate. That’s why a member’s first offence is addressed through an Educational Advisory, which does not carry a fine. This approach reflects our commitment to supporting member success, promoting professional standards and maintaining the integrity of the shared MLS^® System.

One of the best ways to avoid a summary offence is to check your listing using the REListCheck™ tool. If you receive an email that is raising a potential concern about one of your listings, you can proactively correct the listing before Member Practice becomes involved. Learn more about the REListCheck™ tool here.

Formal complaints

Some offences under CREB^® Rules and The REALTOR^® Code fall outside the summary offence process and are handled as formal complaints.

Member Practice facilitates member-to-member, CREB^®-to-member and public-to-member complaints, as well as show-cause hearings. So far in 2026, we’re hearing an influx of concerns about entering a property without permission and conduct unbecoming. As a reminder, members can only access a property with permission.

If you're running late for a showing, don’t assume you can show the property outside the approved showing time, even if it’s just a little bit late - instead contact the listing agent to reschedule.

Have a pre-possession walk through clause for your buyer? Make sure to arrange access to the property through the listing agent before showing up or going in.

If you have questions about compliance or practice matters, contact the Member Practice team at advice@creb.ca.

Strategic Plan updated to reinforce REALTOR® professionalism

Mon, 27 Jul 2026 15:23:36 -0600

As part of the ongoing implementation of CREB^®'s 2026–2030 Strategic Plan, the CREB^® Board of Directors has approved two mid-year updates to the Strategic Plan and Framework.

The changes reflect insights gathered through member engagement, industry outreach and other work undertaken to advance the strategic plan.

The plan updates are:

• The strategic goal Elevate the REALTOR^®profession is now Elevate REALTOR^® Professionalism.

• The strategic objective Promote the CREB^® REALTOR^® brand as the leading consumer option is now Reinforce the CREB^® REALTOR^® as the leading consumer option.

While the strategic direction remains unchanged, these updates sharpen the plan's focus on CREB^®'s mission of providing members with the services they need to deliver an exceptional real estate experience while strengthening the value of the REALTOR^® brand.

The updated Strategic Plan and Framework are now available on CREB^®Link.

CREBTalk RSS Feed

October JMSC update to members

Working groups

Costs

The why

Monthly townhall meetings

Member resources

In times of need, CIBS has your back

ICYMI: The 2027 CREB® Board Election is coming up

Thinking about running?

Mark your calendar

Office hours: Monday, Oct. 12

Women's History Month: 2026

Did you know?

Detached home sales improve in September

Now available: T3 Sixty's CREB®-RAE merger exploration update presentations in Edmonton

REALTOR®-to-REALTOR® Peer Support: The next RAW meeting is Thursday, Oct. 1

Free self-care books

Drop-in with optional registration

REGISTER FOR OCT. 1 RAW MEETING

Meeting location

Attend the October RAW meeting!

Want to know more?

More of what CREB® members are saying about RAW

Insights into Calgary Consumer Perceptions of REALTORS®

Pillar 9™ introduces Public Remarks Generator with new AI-driven platform

About the Public Remarks Generator

Practice advice

Add value to client conversations

Event details

CREB® Board of Directors calls 2027 election

Key dates:

Terms of the successful candidates

Interested in running?

Strengthening the election process

Have questions?

More than a day of volunteering

National Day for Truth and Reconciliation: Office hours, events and resources

Be mindful of closings

About National Day for Truth and Reconciliation and Orange Shirt Day

Events

Resources

What the heck are governing approaches? (And why they really matter for effective governance)

Why governing approach language matters

When clarity is missing: Shadow side governing approaches

Strategic governance is a powerful force multiplier, and it takes discipline

Governance is a journey, not a destination

Bring your general governance learnings, insights and questions to the comments

$240,000 in Community Grants supports housing for vulnerable Calgarians

Recordings of T3 Sixty's CREB®-RAE Merger Exploration Update Presentations are now available online

SPIN2 to ARLO transition

Prepare for the transition by setting up ARLO Pro Accounts

What you need to know:

ICYMI | Our Journey, Your Why: CREB®-RAE merger exploration update

The role of CREB®'s Board of Directors in the RAE merger exploration

Integrity and Passion: Career insights from Lori Olijnyk, Recipient of the 2025 REALTOR® of the Year - T.W.H. (Bill) Saunders Memorial Award

Supporting the work behind the support

New scam alert targeting CREB® REALTORS®

How to protect yourself:

If you clicked on a suspicious link:

Reminder | Our Journey, Your Why: CREB®-RAE merger information session with T3 Sixty

In-person session

Online session

About Katie Shotts, Vice President, Organized Real Estate, T3 Sixty

More information about the merger exploration

Are you ready to lead?

Explore what leadership at CREB® looks like

Register for Future Leaders

Strengthen your knowledge of tenancy law: CPLEA Course

Sales and new listings slow in August

A day well played

Building on a foundation of community

What the heck is "good governance", anyway?

Where most Boards start: Operational Governing Approach

Where Boards grow to: Strategic Governing Approach

The in-between stages

High-performance governance teamwork begins here

Office hours: Monday, Sept. 7

It's Calgary Pride Week

Relief during a life-changing illness

More of what CREB^® members are saying about RAW

Explore what leadership at CREB^® looks like

Upcoming CREB^® URA course

MLS^® access