We don't just collect feedback; we use it. The CREB® Member Satisfaction Survey gave members an opportunity to tell us what's working, what could be improved and where we should focus our efforts.
Framework Analytics analyzed the survey results and shared highlights with members in June. The results showed overall member satisfaction has reached 77 per cent. These results show positive momentum, and we remain committed to building on that progress through ongoing member feedback and continuous improvement.
Although the survey showed meaningful gains across many areas, it also identified several priorities where members would like to see continued focus and improvement:
- Practice & Enforcement
- Training & Education
- Government Relations
These focus areas will help guide CREB®'s operational strategies and decision-making with the goal of delivering greater value and an improved member experience.
{ 0 comments…}