CREB^® has launched a new webpage outlining the non-member complaint process, providing clear, centralized information about how complaints are submitted, reviewed and managed.

The new page, now available in the Consumer Hub section of creb.com, explains the steps involved in filing a complaint, clarifies CREB^®’s jurisdiction, and links directly to the required forms that must be completed and signed for a complaint to proceed.

A clearer, more consistent process

The addition of this page establishes a standardized and transparent framework for managing public complaints involving CREB^® members. It outlines:

• when a complaint falls under CREB^® jurisdiction versus the Real Estate Council of Alberta (RECA)
• what information is required for a complaint to be reviewed
• how complaints move through CREB^®’s administrative justice process
• what complainants can expect at each stage

By clearly setting out expectations up front, the process helps reduce confusion for consumers and ensures complaints are handled consistently and fairly.

Supporting professionalism and public trust

Clear, accessible information about complaint processes plays an important role in maintaining confidence in the real estate profession. By explaining how concerns are reviewed and addressed, the new Consumer Hub page reinforces CREB^®’s commitment to accountability, due process and professional standards.

For members, this clarity helps ensure concerns are directed to the appropriate organization and assessed using established procedures, supporting a fair process for all parties involved.

What members should know:

• The page is intended for non-members, but may also be a helpful reference for REALTORS^® when questions arise.
• It explains CREB^®’s role in reviewing conduct-related matters under the REALTOR^® Code and CREB^® Rules and distinguishes that role from RECA’s regulatory mandate.
• All required complaint forms are linked directly on the page, helping streamline the process from the outset.

Members are encouraged to familiarize themselves with the new webpage so they can confidently direct questions from clients or consumers to the appropriate resource.

The non-member complaint page is available now in the Consumer Hub at creb.com.