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Strat Plan EP3

Oct 14, 2025

Driven by you: Delivering member services and experiences

By CREB®
Episode 3 of Charting the Future is here! In this episode, we explore the third goal of CREB®’s strategic plan — deliver member-driven services and experiences.

CREB® members expect services that meet their needs and exceed their expectations. But what does it really mean to be member-driven? And how does CREB® turn member feedback into action that delivers real value for REALTORS®?

Join us as we unpack what this goal looks like in practice — from enhancing learning and networking through CREB® Campus, to building tools and services that help REALTORS® run stronger, more sustainable businesses.

In this episode, we discuss:

What “member-driven” truly means in the context of CREB®’s strategic plan

How member feedback shaped this goal and continues to guide our direction

The first changes REALTORS® can expect to see — and what’s on the horizon

How CREB® will measure success in delivering and exceeding member expectations

The important role brokers play in connecting members with CREB®’s evolving services

Feedback loops will remain central to this work, ensuring CREB®’s offerings evolve alongside member needs and industry trends.

Listen now to Episode 3: Driven by you: Delivering member services and experiences

 

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