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Oct 1, 2025

Update to CREA Member Experience System

By CREB®

On Saturday, Sept. 27, 2025, CREA’s Member Experience Centre moved its ticketing system from ServiceNow to Salesforce Service Console. The update was designed to improve user experience.

There is no expected downtime for members, and any open ServiceNow tickets will be migrated to the new platform.

How does this impact members?

The process to report an issue has slightly changed:


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