SentriLock is enabling an important security feature for the SentriKey^® mobile app in late June. This change will provide a higher level of protection against unauthorized access to your lockboxes or mobile app.

What does this mean for agents?

Beginning in late June, if users of the SentriKey^® mobile app input an invalid PIN more than three times they will be temporarily locked out of their account for a few minutes. To avoid being locked out, after the third attempt, users will be directed to reset their PIN in the app or call SentriLock support for assistance.

What is a simple solution?

To avoid invalid PIN lockouts, we recommend that users enable biometrics (Touch ID or Face ID) in the SentriKey^® mobile app. For information on how to do this, please see the mobile phone guide. 

What if an agent has forgotten their PIN?

A user can reset their PIN in the SentriKey^® mobile app or on the SentriKey^® website, using their security questions. If an agent has been locked out, SentriLock support will be able to assist in resetting the PIN. 

We understand that time is of the essence, and your priority is selling homes, not trying to access them. For this reason, we wanted to provide you with plenty of advanced notice for these upcoming changes. 

If you have any questions, call SentriLock’s Customer Support team at 1-877-736-8745 or email the team at support@sentrilock.com.