What should you do when someone other than a CREB^® member needs access to a property?

When gaining access to a lockbox, all REALTORS^® should be subscribed to use the SentriKey^® Real Estate app, but there are other approved individuals who may need access as well. That is where SentriConnect^® comes in.

SentriConnect^® should be used to grant access to REALTORS^® from neighbouring boards. It gives you peace of mind, knowing your lockbox is being securely accessed. SentriConnect^® can also be used to give property access to other individuals in accordance with the CREB^® Rules Part II 7.03 & 7.04.

There are many benefits to using the app:

• It works hand in hand with the SentriKey^® Real Estate app.
• It is secure, allowing access using an app with a pre-determined date and time, rather than codes, which can be shared.
• You’ll receive notifications to let you know when the property has been accessed using SentriConnect^® and by whom.
• It allows you to set up the access for a specific day and time, and gives you the power to revoke that access.
• Access can be scheduled up to 14 days in advance and for up to 14 consecutive days.
• The app is customizable, allowing for profile information, profile photos, property information and Google Maps integration.

Here is a great video about how to install and use SentriConnect^®.

One day codes

One day codes should only be used as a last resort for technical troubleshooting. They are not considered to be a secure method of entry because:

• They cannot be properly tracked.
• They can be shared or overheard.
• You cannot confirm who is using it.
• There are no notifications on when it is used or how many times.
• They cannot be revoked once given.

If SentriKey^® Real Estate and SentriConnect^® are not working, a one day code should only be given to a verified REALTOR^®.

As a reminder, SentriConnect^® and one day codes are not intended to replace a member’s obligation to have the appropriate tools, such as the SentriKey^® Real Estate App, to fulfil their responsibilities to their clients (sellers and buyers) while providing a professional level of service required of the REALTOR^® brand.

For more information on SentriKey^® services, please visit our FAQ on the SentriLock Hub.